You’ve made an order from Shein and Buffalo Logistics is responsible for the shipping.
However, after a few weeks, there is no sign of your package.
Who do you contact when things go wrong? Shein or Buffalo? What is the contact number?
Let’s take a look…
Buffalo Logistics Shein Contact Numbers
Buffalo Logistics does not have a specific number for Shein shipments, however, there is a China-based office as well as customer services based in South Africa,
If you are experiencing a problem with a Shein order, and you are calling from South Africa, it makes sense to start with the customer services department there.
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Buffalo Logistics Shein Contact Number – South Africa
- +2 787 095 3451
- +2 710 593 4710
Address: South Africa Office
Unit 3 106 Loper Avenue, Spartan X2, Kempton Park, 1619. Johannesburg
Buffalo Logistics Shein Contact Number – China
- +86-400-921-9066
- +861 868 205 1740
Address: South Africa Office
Buffalo International Logistics, Left side of floor 1, building 15, Asia Industrial Park, Shenzhen, Longgang 518100, China
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Other Useful Contact Details
- Buffalo International Logistics Help Center: Visit the contact page
- Buffalo International Logistics Website: www.buffaloex.com
- Whatsapp: +2781388657 (South Africa)
- Contact Email Address: bd@bufflogistics.com
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Tracking Your Buffalo Logistics Shein Order
If you are experiencing a delay with your Shein order, before going through the process of contacting Buffalo Logistics, it is a good idea to attempt other ways to track the progress of your package first.
You clearly have your Shein account page where you can track the package. However, if it is not updated here, it doesn’t mean that the shipment isn’t moving.
As we explained here, Shein tracking can be unreliable once a package leaves China.
The next step, (and one you have probably already taken), is to attempt to track the item via the Buffalo Logistics tracking page, (it can be found on the website homepage here).
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Universal Tracking Apps
However, if you are still failing to see any updates, before calling any of the Buffalo Logistics Shein Contact Numbers listed above, I recommend that you use a universal tracking app first.
Free services such as 17Track and Parcelsapp, can often be a lot more reliable when it comes to tracking an item.
Buffalo states on the website that shipment tracking is supported by 17Track.
In other words, before contacting Buffalo you should check here first for updated information on your parcel.
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