You’re expecting (or have sent) a delivery via Aramex and have received a “Departed Operations Facility in Transit” status update.
What does this mean exactly? Where is your package when you see this alert and is there anything you need to do
Let’s take a look…
Summary: Departed Operations Facility in Transit
The “Departed Operations Facility in Transit” status alert from Aramex simply means that the shipment has departed a package sorting facility and is now in transit (either ground vehicle or aircraft) to the next location in the delivery network.
Departed Operations Facility in Transit – Guide
Due to the fact that a package will pass through more than one operations facility in its journey to the final destination, this update can potentially be triggered at various stages of the journey.
The key to seeing the whereabouts of your shipment when you receive the alert is to look at the update that preceded it.
For example, early on in the package journey, the item will enter an Aramex origin sort facility.
This is an operations facility closest to the sender (origin).
When the package leaves this location (inside the back of a truck), the “Departed Operations Facility in Transit” alert is often triggered.
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Conversely, the preceding update could have been stating that the package was inside an operations facility in the region of the destination address.
Although an “Aramex Out for Delivery” alert would normally be triggered once the package leaves such a location, (if physical delivery to the destination address was selected as part of the shipment order).
You could receive a “Departed Operations Facility in Transit” alert if the package was destined for an Aramex pick-up point.
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Tracking Stuck on “Departed Operations Facility in Transit”
Sometimes your tracking may end up stuck on this update.
Often, the reason is that the in-transit period, i.e the length of time the package is inside the truck or even hold of an aircraft, is substantial.
Long, multiple state-wide transits will mean that it can be several days before the shipment is scanned inside the next operations facility.
Likewise, any overseas transit that may take place.
Added variables of an international package, including aircraft delays and clearance, simply mean that another scan might not take place for up to 7 days.
All of this amounts to the same thing… your tracking may be stuck on “Departed Operations Facility in Transit”, but the shipment is in fact moving.
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What to do if Tracking Stuck?
As you can see from the section above, it is not unusual or does it mean that there is a problem if the alert is visible for up to 7 days with no further updates?
However, I would recommend that should any more time pass without details of progress, you should contact Aramex.
Either the sender or the recipient can do this.
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Universal Tracking App
Another step you can take if this is an international package is to try your tracking number in a universal tracking app.
It could be that once your package left the origin country, a new carrier other than Aramex took over responsibility.
Your shipment will be moving through the delivery network of that carrier, and you are not seeing the details.
The majority of the time, this will provide you with the details you need to see that progress is in fact being made.
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Overall, the “Departed Operations Facility in Transit” is a good update to receive.
It means that your Aramex shipment has left one facility and is now in transit to the next one.
The package is therefore progressing through the delivery network as it should be.
Only if it ends up stuck with no further updates for more than 7 business days, would I advise that you contact Aramex for details.
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