Looking for the best virtual mailbox service?
In this review, we’ll go over the details of PostScan Mail and explain how it compares to others on the market.
Overview
Headquartered in Anaheim, California, PostScan Mail has been providing virtual mailbox services for 10 years. They now boast over 400 address locations across the U.S and are currently one of the major players in the virtual mailbox space.
They are also one of the rare virtual mailbox services that also have dedicated package forwarding services aimed at international shoppers.
Due to good growth in the sector, PostScan mail also caters to business users, with business virtual addresses and services as well as automated mailroom options.
With all that said, is PostScan Mail the right virtual mailbox for you? Today, we’ll explore its features and prices, customer reviews, and rate its specific services overall.
Our Approach:
For our PostScan Mail review, we have focused on four main questions:
- Is PostScan Mail a good deal?
- Who are their packages best suited for?
- Are there better deals available?
- Who uses PostScan Mail and how did they rate their experience?
PostScan Mail Summary
PostScan Mail has plans available across both personal and business categories. This allows the provider to cater to a large range of customers.
The price of the plans itself is firmly in the middle when compared to the competition, and while not being the cheapest available mailbox provider, PostScan Mail does have responsive and helpful customer services.
For many customers, the service works reliably and is trouble-free. Work needs to be done on the phone apps in terms of functionality. It would also be good to see features such as check deposits and free shredding made available.
The mailroom plans are very much in line with Earth Class Mail, so it is worth checking out their offers before deciding on which provider to go for. Overall, however, PostScan Mail is a provider you can trust with your virtual mailbox needs.
PostScan Mail Pros
- A range of price plans catering for both personal and business needs
- Good customer service with helpful staff and responses
- Package fowarding available for international shopping
- Business and Enterprise plans have high monthly quotas
- A well designed web app for good user experience
PostScan Mail Cons
- The phone app lacks some important features
- More additional costs than competing services
- No live chat facility for customer support
- Doesn’t offer check deposit
PostScan Mail Alternatives
A good option for personal use is available through Traveling Mailbox. This has lots of available virtual addresses located across the U.S. Anytime Mailbox and US Global Mail are also recommended for small volume users looking for a bargain. Earth Class Mail is a comparable choice with its Mailroom Plans, so worth checking its offers if you are a large business.
PostScan Mail Ratings
Value – 3.5/5
PostScan Mail has priced its packages in a way that is competitive in the current marketplace.
The lowest-priced plan is the starter at $15p/mo for 1 recipient. The quotas are relatively low, however, at 30 incoming items and 5 scans before you have to pay extra.
Traveling Mailbox actually offers more in the way of quotas at this low monthly price point. The PostScan Mail standard package fares better and is a good option for personal use, (60 incoming items and 10 scans. If you expect a larger volume than this, the Premium Plan at $30 per month offers double the amount of quota than the Standard plan.
Unlimited cloud storage is available with PostScan mail which is good. Not so good is the fact they do not offer a quota on free shredding each month. This could add up if you expect to receive sensitive materials.
Storage times are equal to much of the competition, with 30 days free on envelopes and 7 days on packages before fees apply. (You can get better rates with a Package Forwarder such as USA2ME on these storage times.)
The Mailroom plans are much higher in price, (more on this service below) however, they are competitive when compared to Earth Class Mail, and could suit larger businesses looking for a better deal.
Customer Service – 4/5
No live chat support with PostScan Mail, however, customer services are available 7 days a week
PostScan Mail has customer support staff available 7 days a week which is good. They are accessible on the phone during office working hours (Mon – Fri: 6 am – 12 am PST) and (7 am – 3 pm weekends), which is actually better than a lot of the competition. It would be good to see Live Chat support, however.
In terms of quality of response and help, PostScan Mail does score highly. A look at many of the verified customer review sites shows a long list of happy customers in terms of the support they have received if and when they have needed assistance. Thumbs up to PostScan Mail for this.
Ease of Use – 4/5
PostScan Mail has a good web app, the phone app has a few issues
The web app that received a big revamp a few years back runs very well indeed. It is clear and easy to use and everything you need to manage your mail is available on the website dashboard.
However, this is a virtual mailbox service and many customers like to manage their mail on the move; i.e via a phone app. It is good to see that PostScan Mail has an app available on both Android and IOS, however, customers have had a few complaints.
A major issue is that the scans are not always very visible over the phone app. There is also no indication of how far the account has gone through its quota for the given month. Considering this is an important bit of information that directly affects your billing, it should be there.
Included Features – 4/5
PostScan Mail includes all the major features you should expect from a virtual mailbox service
Mail management, scanning, storage, and forwarding are all available on even the lowest-priced plan through PostScan Mail. This is good, but essentially to be expected.
The service does fall a little short in that there are no free quotas on shredding on the personal plans, there is no check deposit facility either. If this is important for you, check out US Global Mail as they offer free check depositing on all plans.
Local pickup is available at various addresses which is also good to see (fees may apply).
- Related Content: Mail Forwarding Services: Ultimate Guide 2022
PostScan Mail: Price Plans
PostScan Mail has 3 price plans for personal and small business use. There are also 3 automated mailroom plans that are designed for small, medium, and enterprise-level businesses. This makes the service appropriate for a wide range of users and is a good reason for the healthy growth of the company
Mailbox Plans
Starter: $15p/mo
The lowest-priced plan is the personal mailbox at $15 per month. This is for 1 recipient and includes 30 incoming mail, with 5 mail items open and scan quota. All additional features are included on this plan, (see below for within the All Mailbox Plans Include box).
Who should purchase the PostScan Mail Starter Plan?
With only one recipient name attached the Starter Plan is best suited to single travelers and digital nomads. However, with the low volume quota, you should only opt for this if you do not expect much mail.
Standard Mailbox: $20p/mo
The Standard plan basically has double the quota of the Starter plan for only $5 more. Here you will get 60 incoming mail items and 10 open envelope scans per month. Two recipients can be added to the account.
Who should purchase the PostScan Mail Standard Plan?
The Standard Plans and designed for Expat Families, Travellers and Digital Nomads that need more volume in terms of incoming mail quotas per month.
Premium Mailbox: $30p/mo
The Premium Plan again doubles up on the previous plan. Here, 120 incoming mail items are included in the monthly quota, along with 20 open and scan items. Up to 6 names can be attached to the account too.
Who should purchase the PostScan Mail Premium Plan?
The Premium Plan is designed for large expat families, groups of travelers, and small businesses. The mail quotas are generous and the price is competitive.
Included on all Mailbox Plans
- Real U.S. street address
- Mobile App for Android and iOS devices.
- 24/7 online access to your mail items
- Unlimited cloud storage.
- Multiple recipients and user/department management.
- Email notifications for new mail and packages received.
- Content scans with the ability to download PDF.
- Shipment tracking and delivery updates.
- Local mail and package pickup.
- Indexing of sender information.
- Mail item consolidation and package forwarding.
- Searchable and sortable mail management grid.
- Unlimited recycling of junk mail.
- Automated inbound mail scanning.
- Multiple shipping carriers with real-time shipping rates.
Virtual Mailbox Additional Services and Charges
PostScan Mail has a pricing structure that includes a lot of add-on prices if you go over your monthly quota This is why the service has not scored highly in the “Value” section above. Other fees also apply with no quotas involved, (shredding and forwarding for example).
The additional rates on the three virtual mailbox plans are as follows:
- Additional over Quota = $.50 per extra envelope or package scan.
- Additional Open & Scan = $2.00 per envelope for up to 10 pages, then $.25 per additional page.
- Mail Forwarding = $2 for the first item, then $0.50 cents per additional item plus the cost of shipping.
- Mail Storage = First 30 days free, then $.05 per envelope per day.
- Package Storage = First 7 days free, then $.10 per pound per day.
- Add’l Recipients = $5 per month, per additional recipient or user.
- Mail Shredding = $1 for the first 10 pages, then $.15 cents per additional page.
- Oversized Package = $.25 per pound for packages weighing more than 25lbs.
Mailroom Plans
Startup Mailroom: $100p/mo
The mailroom plans are much better suited to businesses. The Startup option is great for just that, small new companies that are looking to expand. The incoming mail quota is actually unlimited and you also get 60 open and scans and multiple recipients to cater to an expanding small business.
Who should purchase the PostScan Mail Startup Mailroom Plan?
The Startup Plan is designed for small offices and businesses that require an unlimited incoming mail quota, where 60 open and scans per month will suffice.
Business Mailroom: $300p/mo
The Business Mailroom plan is where PostScan Mail aims to cater to larger businesses that are looking for high mail item quotas. Up to 200 mails can be opened and scanned before additional charges kick in. As with the Startup Plan, the incoming mail quota is unlimited. One point to note, Earth Class Mail provides similar Mailroom Plans. The Business Mailroom plan there is actually, $229 per month, for 250 mail items. Definitely worth a look.
Who should purchase the PostScan Mail Business Mailroom Plan?
The Business Plan is designed for medium to large-sized businesses with higher mail volumes (up to 200 open and scans), and the budget to pay a premium number of dollars per month for virtual mailbox services.
Enterprise Mailroom: From $1,029p/mo
The Enterprise Mailroom is for large businesses that will make use of 600 open and scan mail items a month. This plan is actually competitive when compared to the Earth Class Mail (ECM) Enterprise Plan, which starts at $1,029 a month. However, the ECM plan is more suited to large corporations.
Who should purchase the PostScan Mail Enterprise Mailroom Plans?
The Enterprise Plan is designed for large businesses that want to outsource their mailroom requirements and will make use of large open and scan volumes.
PostScan Mail Customers
PostScan Mail is used by expat families, travelers, digital nomads, small and large businesses, that
- Do not need check depositing features
- Will make use of package fowarding and international shopping
- Are looking for a provider with good customer service
- Have larger budgets for their business mailbox requirements
- Will make use of high quotas on the mailroom plans
- Are looking to outsoure their mailroom activities with the Enterprise plan
Here are some verified reviews (from Trust Pilot) by people that use PostScan Mail for their mailbox and mailroom service needs:
“Postscanmail support is very fast to respond and always resolves any questions I have. The service I have been receiving has been very good so far.”
“Great customer service ! Online experience has been great during setup, e-notary tool is a great addition and was able to complete it within 10-15mins, really impressed.”
“Customer service is excellent, easy to sign up and manage an online portal. online notarization option is an excellent service.”
Of course, not all customer reviews will be as positive as this. Although, in fairness to PostScan Mail they do have a lot of glowing online reviews. Some of the more negative ones include:
“We have unfortunately not had the best of luck. Mail has been routed to the wrong family members (even when names are clear and distinct), and some scans have been very blurry or missing pages!”
“Sometimes Scan pages are upside down and blurry.”
Final Thoughts on PostScan Mail
PostScan Mail is a high-quality mailbox and mailroom service provider that prices itself firmly in the middle when compared to the competition. This essentially means that it is not necessarily the best value operator around.
That being said, with a responsive and helpful customer service section, a clear and easy-to-use website, and the trouble-free experience the service provides, you do get what you pay for, i.e a better quality service.
Work needs to be done on the phone apps in terms of functionality. It would also be good to see features such as check deposits and free shredding added to the list of what you get with PostScan Mail.
The mailroom plans are very much in line with Earth Class Mail, so it is worth checking out their offers before deciding here. Overall, however, PostScan Mail is a provider you can trust with your virtual mailbox needs.
Frequently Asked Questions
Q. Does PostScan Mail receive mail and packages from all couriers?
PostScan Mail accepts deliveries from USPS, FedEx, UPS, DHL.
Q. Can PostScan Mail virtual address be used for business registration?
Yes, absolutely. The selection of real street addresses can be used for registering a business. However, if you opt for a P.O Box address you will not be able to use it for LLC formation.
Q. Can I add more than one person to my mailbox address?
Yes. The amount of recipients is determined by the type of plan you purchase.
I’m a 25 year veteran of USPS. I’m retired now, but as the editor of Mailbox Master, I can’t quite remove myself from the carrier industry just yet. 🙂
