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“Parcel Order Scanned” – APG Tracking Guide

You’ve expecting a delivery via Australia Post Global and have received a “Parcel Order Scanned” tracking update.

What does this mean exactly? Is your package close to delivery when you see this update and is there anything you need to do?

Let’s take a look…

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Summary: Parcel Order Scanned

The “Parcel Order Scanned” tracking alert from APG means that Australia Post Global now has the physical package within its delivery network and it has received a scan from inside the origin facility. 

Parcel Order Scanned – Guide

packages on a conveyor belt

Essentially, the APG package is at the beginning of its shipment journey when you see the “Parcel Order Scanned” alert.

It means that the package is no longer with the sender.

It has been picked up (or delivered) to APG and has been transported to the origin facility (sorting warehouse) belonging to APG in the region of the sender.

At the point the alert is triggered, the package has received a physical scan from inside this facility.

After this, the item will be sorted for dispatch to an appropriate APG facility en route to the destination address.

How Long Will My Tracking Remain on “Parcel Order Scanned”?

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Depending on the delivery service speed ordered, the package will remain on this update for anywhere between a few hours and a couple of days.

The process of sortation through the APG facility and then dispatch to a vehicle (at which point the tracking will likely show “In Transit”), does understandably vary in the time it takes.

For example, if the package flows into the facility and there are no vehicles to transport packages until the following day, the tracking will remain on “Parcel Order Scanned” until the shipment leaves the sorting center.

Other factors that can impact speed are package volumes in the facility, as well as any technical or sortation disruptions.

Tracking Stuck for Several Days – What to Do?

frustrated girl on phone

Okay, you have waited patiently for your APG tracking to progress onto a new alert and it seems to be stuck.

If the “Parcel Order Scanned” alert sticks around for more than 3 business days, you arguably have cause to be frustrated. 

(Note: if an expedited 24/48hr delivery speed is used, you should take action sooner than 3 days.)

First, if you are the recipient watching the tracking, you should contact the sender.

It is they that made the order with APG and it should be them to make inquiries as to the hold-up with the delivery.

parcel order scanned APG

Carriers prefer to hear from the sender (they are the ones that created the shipment order after all), when dealing with wayward packages.

It could be that the address details are wrong, or with it being an international package documentation might be missing or incomplete, meaning the item is delayed going on to the next stage of the shipping process.

Either way, it should be the sender that makes contact with APG.

If the sender is slow to act or tells you to wait longer, you can either do that and wait for further updates, or contact APG yourself.

As time ticks on without further updates, however, the sender really should be concerned, especially in an eCommerce situation.

Final Words

Overall, the “Parcel Order Scanned” tracking alert from APG is a standard update that tells you the shipment is now inside the APG facility and will be soon sorted for onward delivery.

Essentially, the parcel is still at the beginning of its journey as the facility will be close to the origin location.

Being an international package, coming from Australia, you will still have several days, if not weeks to wait before delivery takes place.

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