You’re expecting a delivery from DHL and you have received a “Further Consignee Information Needed” status alert.
What does this mean exactly? Where is your package when you receive this update and is there anything you need to do?
Let’s take a look…
Summary: Further Consignee Information Needed
The “Further Consignee Information Needed” status alert from DHL simply means that further information from the receiver is required. This will generally mean confirmation of the destination address details in situations where the carrier deems the current information to be incorrect or incomplete.
Further Consignee Information Needed – Guide
Once you are aware of the fact that the consignee actually means the recipient, this update becomes relatively self-explanatory.
The further information that is required from the receiver, is simply a confirmation or correction of the destination address details.
Essentially, the current address provided for the DHL shipment is being flagged as possibly incorrect.
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The most common reason, of course, is that the sender made a small error when adding the address details of the recipient.
This could be a house or apartment number that doesn’t exist on the registry, or even a street name that does not correspond to a particular zip or postcode.
It might also be that the unit/house number is missing altogether.
These anomalies are normally only found when the package is reaching the end of its journey.
This is because earlier in this shipment’s progress, the zip code is all the delivery network requires for correct sortation and onward dispatch.
However, when final delivery is required, the more specific aspects of the destination address (i.e. street name, house numbers) are clearly important.
If these are deemed incorrect or incomplete, the “Further Consignee Information Needed” alert will be sent so that the correct delivery details can be obtained.
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But the Address Details are Completely Correct!
If you have received the “Further Consignee Information Needed” update and after further inquiries the address details provided are correct, then the fault is with the delivery network or a lack of details associated with the address within the postal system.
The first issue is clearly with DHL and can be remedied by confirming the address and if necessary, leaving special delivery instructions for the driver. You will get your package without too much interruption.
The second scenario only really happens in cases of new property developments, or in cases where a building may have been converted or split into flats, etc.
These can take a little time to be entered into the network, (for example, USPS added 5825 new addresses every day in 2021, there is a lot of information to add).
Essentially, the postal network does not have up-to-date information on the address and therefore it is flagged as incorrect when scanned into the delivery network.
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What to do After Receiving a “Further Consignee Information Needed” Update?
This update will be accompanied by the following instructions “Please contact us to provide a new or updated consignee address.”
It is as simple as that. If you are the receiver you can contact DHL, cite the tracking number, and provide or confirm the necessary details.
If you are seeing this as the sender, you may want to double-check that the address details you provided are correct.
You will also need to make contact with the receiver, to confirm the destination address details, as well as the steps you or they need to take.
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Overall, the “Further Consignee Information Needed” alert is a standard update that communicates the fact there is a small problem with the destination address details.
This can be remedied by simply contacting DHL.
That being said, it is something that should be done relatively fast as if no address details are provided and delivery cannot be attempted as a result, the package will be returned to the sender.
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I’m a 25 year veteran of USPS. I’m retired now, but as the editor of Mailbox Master, I can’t quite remove myself from the carrier industry just yet. 🙂