You’ve ordered multiple items from Shein and you’re excited about the delivery.
However, after checking the tracking you’re seeing that the order is showing “In-Dispatch“.
What does this mean exactly and what should you do if it ends up stuck on this alert?
Let’s take a look…
What Does In Dispatch Mean Shein?
The “In dispatch” Shein status alert means that the order has been processed and is being prepared for shipment inside the seller warehouse, (in this case the Shein warehouse).
Essentially, when you see that your order is “in dispatch” on Shein, it means that the company has processed your order, and it is in the final stages of being packed and shipped to you.
During this stage, the items you ordered are collected, inspected, and packaged, (and in the case of Shein, disinfected in line with Covid-19 shipping precautions).
It is also labeled with the shipping details.
Once all this is completed, it will be handed over to the shipping carrier for delivery to your specified address.
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Shein Status Stuck on “In Dispatch”
Okay, so the above all makes sense and is standard procedure for any large e-commerce outlet.
But what is going on if your tracking ends up stuck on “In Dispatch”?
The chances are you have reached this article because it has happened to you.
Here are a few possible explanations:
1. Shein Processing Time
Shein states that it can take up to 3 days to process and prepare orders before they are handed over to the shipping carrier.
However, this processing time can vary depending on factors such as order volume, product availability, and any ongoing promotions or sales.
If your order has been recently placed, it’s possible that it is still within the processing timeframe.
2. Inventory Availability
Occasionally, certain items in your order may be out of stock or require restocking.
In such cases, Shein may need additional time to acquire the product before dispatching your complete order.
This will understandably result in a delay in the dispatch status.
- Related Content: Shein Order Stuck in Transit – What Should You Do?
3. High Order Volume
During busy seasons, such as holidays or sales events, Shein may experience a higher volume of orders.
This increased demand can cause delays in processing and dispatching orders as they work through the backlog.
In such cases, your order might take longer to move from “in dispatch” to being shipped.
4. Logistics or Shipping Issues
Sometimes, logistical or shipping challenges can arise, causing delays in the dispatch of orders.
This could include issues with the shipping carrier or unforeseen circumstances like natural disasters or transportation disruptions.
Such situations are beyond Shein’s control and can cause delays in order fulfillment.
Essentially, it is always a good idea to refer to Shein’s estimated delivery times and tracking information for the most accurate updates on your order.
This will also provide you with a frame of reference on the subject of how long each part of the delivery process should take.
My Shein Order Really is Stuck on In Dispatch!?
If your Shein order is stuck on “in dispatch” for an extended period and you’re frustrated about its progress, there are a number of steps you can take.
Contact Shein Customer Support
The first is obviously to reach out to Shein’s customer support for assistance.
You can find their contact information on Shein’s website and via your account page.
Inform them about your order and express your concern about it being stuck on “in dispatch.”
They should be able to provide you with more specific information and updates regarding your order’s status.
Continue to Track Your Order
As you wait for progress you will need to continue tracking your order using the tracking number provided by Shein.
This will give you real-time updates on the location and status of your package.
The tracking information will also provide insights into potential delays or issues that may have occurred during shipping.
Sometimes, orders can experience delays due to various factors explained above.
While Shein will attempt to mitigate any delays, there will be occasions when this process takes time.
While it can be frustrating, it’s important to remain patient and allow a reasonable amount of time for your order to be shipped.
Consider Refund or Reshipment
If an unreasonable amount of time has passed, and you haven’t received any satisfactory resolution from Shein’s customer support, you may want to explore options for a refund or reshipment.