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FedEx “Package Part of Incomplete Shipment” – Short Guide

You’re expecting a delivery from FedEx and you have received a “Package Part of Incomplete Shipment” tracking update.

What does this mean exactly? Is part of your package missing? What do you do?

Let’s take a look…

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FedEx “Package Part of Incomplete Shipment” – Meaning

The “Package Part of Incomplete Shipment” update means that your package is arriving in two parts. One part is in the FedEx tracking system and is making progress while the other has yet to be scanned (or is lagging behind).

Why have you received a FedEx “Package Part of Incomplete Shipment” update?

The FedEx system will often create this alert because it has placed a hold on the first part of the shipment so the other part can catch up.

Take the screenshot below as an example. On December 15, the package is stated as being available for clearance.

However, due to there being a second part of the shipment, the first is placed on an “Operational Delay – Package Part of Incomplete Shipment” hold.

FedEx is waiting for the accompanying part of the shipment to also reach clearance availability so that both can pass through clearance at the same time.

Package Part of Incomplete Shipment

What to do when you receive a “Package Part of Incomplete Shipment” update?

The answer is not a lot but wait. As you can see from the example above, the update occurs when a shipment is made up of two parts and the shipment has become out of sync.

You simply have to wait longer for both parts of the shipment to make progress in unison. Should you be concerned you can contact FedEx customer services, however, at this stage, they will only ask you to wait a little longer for the update to advance.

In the meantime, you can keep an eye on your tracking updates for further information.

But my shipment is only in one part!

Sometimes, an anomaly can occur where the “Package Part of Incomplete Shipment” alert goes out when the shipment is only in one part.

If you believe this has happened to you, the first step is to contact the shipper to confirm that the shipment did indeed go out as one shipment.

(If the answer is no, it is in two parts, you can follow the steps above.)

If after confirmation (or you are the shipper) it is clear that the package is just one shipment, the anomaly may have occurred due to a scanning error.

In this case, it is important that you or the shipper contact FedEx to clarify the nature of the shipment and that this update may have occurred in error.

How long will my package be stuck on “Package Part of Incomplete Shipment”?

Generally, not very long. Assuming the shipper handed both parts of the shipment over to FedEx at the same time, the part that is lagging will not be far behind.

Very often you will see this update for between a few hours, right up to a couple of days before a further update replaces it.

If the delay is longer than this, you should contact FedEx.

Final Words

Essentially, the “Package Part of Incomplete Shipment” update is simply notifying you that your package is on hold so that both parts of the shipment can track through the FedEx infrastructure together.

There is little you can do in the first instance, but clearly, if the tracking update does not advance you should contact the shipper or FedEx to investigate further.

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