FedEx Operational Delay. It is understandably irritating if you are waiting for a package and you receive this update when tracking your FedEx parcel.
Furthermore, the vagueness of the update can make things stressful. All you’re likely to get is information about where the package is held up.
There’s no explanation for the “operational delay”. Not good if you are shipping an expensive item to or from overseas.
So what exactly is a FedEx Operational Delay? And what can you do about it?
That’s what we will look into today…
What is a FedEx Operational Delay?
A FedEx operational delay is a delay that is to do with the logistics of your package being delivered.
There could have been a delay or complication in the transit of your shipment.
This could happen at the origin, throughout the routing hubs, or at the destination of your package item.
In short, FedEx operational delay is a problem that FedEx is having with its delivery infrastructure and not something that the sender or receiver has done wrong.
Phew, that’s good to know.
- Related Content: FedEx Package Available for Clearance – A Complete Guide
Examples of FedEx Operational Delays
This is a general status that covers a number of operational delays. Examples include:
Shipment awaiting the next ship/flight/vehicle
A hold-up along the route that causes your cargo to wait for a connection will be classed as an operational delay.
The reasons for this happening are many. Port Congestion, shipping space issues, and bad weather are common ones.
The FedEx website actually states that the pandemic has caused “record-breaking shipment volumes”.
People have shopped online throughout the various lockdowns. People continue to shop online to avoid crowds.
The knock-on effect is far larger shipping volumes. In FedEx’s words, this is “taxing logistics networks nationwide”. This causes operational delays.
Although carriers such as FedEx do all they can to maintain adequate staffing levels, there have been issues.
The pandemic again plays a part here. The recent holidays do too.
Stretched staffing numbers often mean fatigue for those that are at work. It also means operational mistakes are more common.
If an ops manager isn’t on hand to oversee a cargo manifest, for example, it will cause a delay.
This delay will show up as operational when you track your parcel.
Delay in Transfer to Local Courier
You may even receive an operational delay when your package is clearly shown as having arrived at the local depot.
This can be especially frustrating. The item is close, yet so far.
Here, the issue is that the package has not been put on the truck for local delivery.
It normally translates to a day’s delay in your package’s arrival.
What Should you do if you Receive an Operational Delay Tracking Update?
First, you should take a close look at the tracking details to see where the hold-up has occurred. This will at least tell you where your package is.
However, you will not get information on what type of operational delay it is.
You can call FedEx customer services, however, they will not always be able to provide any more information.
If your item has actually made it to the local FedEx depot, it is worth giving them a call.
In sorting offices where local pick-up is allowed, you might be able to arrange to pick up in person.
- Related Content: FedEx Scheduled Delivery Pending – A Complete Guide
More often than not, a FedEx operational delay is just a waiting game.
The important issue is that the sender or receiver has done nothing wrong. The shipment has been ordered correctly.
The issue is an operational hold-up in the transit process. In other words, the package will arrive soon.
You should continue to track the item so that you know the expected arrival date and time.
This way, you can ensure that someone is home to collect it.