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Departed From Export Office – EMS Tracking Guide

You’re expecting a delivery from EMS and have received a “Departed From Export Office” tracking update.

What does this mean exactly? Where is your package when you see this alert and what should you do if your tracking becomes stuck

Let’s take a look…

cropped SITE ICON

Summary: Departed From Export Office

The “Departed From Export Office” tracking alert from EMS means that the shipment has left customs clearance (export office) in the origin country. The next step sees the package handed over to the linehaul operator for overseas transit toward the destination country.

Departed From Export Office – Guide

Departed from AIRPORT of Origin

This update from EMS is a positive one to receive.

It means that the package has successfully cleared export customs in the origin country and is now on the next step in the shipment journey.

This is overseas transit.

For this EMS will hand over the item to a line-haul service (i.e the cargo ship or airplane operator) for overseas transit.

Whether you receive an update to confirm this has happened will depend on the nature of the delivery service ordered.

Tracking Stuck on “Departed From Export Office”

road block

There is a very good chance you have reached this article because your EMS tracking has been stuck on this update for several days and you are wondering what has happened.

Has your package stopped moving? Has something gone wrong with the shipment?

The answer is probably not.

It is important to understand that the next step in the shipment journey after the “Departed From Export Office” alert is overseas transit.

Departed From Export Office

Depending on the mode of transport (international transit is normally either container ship or aircraft), this section of the shipment could take multiple days even weeks.

Essentially, if the package is not tracked as it leaves the origin country, the next alert will not be sent until the item has arrived in the destination or transit country.

While you are suspecting that it isn’t moving, it is in fact making progress.

Because of this “unknown” period of the shipment, I recommend that you wait at least 7 business days before being concerned that something has gone wrong.

What to do if Tracking is Stuck?

frustrated girl on phone

Okay, yours is an EMS shipment traveling via aircraft and you haven’t heard anything about the package for well over a week now.

If this is the case I recommend that you take one step before contacting either EMS or the sender.

This is to try your tracking number inside a universal tracking app.

In scenarios where EMS has handed over the package to a line haul operator and has ceased providing updates, an app such as 17Track or Parcelsapp may help provide more information.


These free-to-use online services will scan hundreds of carrier databases for details of your shipment.

If scans have taken place elsewhere, you will see the associated updates and this can help put your mind at rest that the package is actually moving.

If after doing this you reveal no new progress alerts, you can contact EMS here.

Final Words

airplane about to take off

Overall, the “Departed From Export Office” is a good update to receive.

You know that your EMS package is about to leave the origin country (may even have already done so) and is on its way to the destination country.

Depending on the nature of the delivery service purchased this might still take some time, however.

It is not uncommon for several days or more to pass before a new update is sent.

6 thoughts on “Departed From Export Office – EMS Tracking Guide”

  1. Hi Sir/Madam! Hope you are doing well? Sir/Madam my parcel EMS id is EA546684058CN and has been posted from Chengdu on 20th June 2023 and then 22th june 2023 departed from Beijing export office but still not received and not updated my status…… i am very worried about my parcel

    • Hi there,

      I just checked your tracking with Parcelsapp and a “Send item abroad (EDI-received)” update was triggered on the 25th June. It seems as if the shipment is proceeding at a normal pace, and a new update should show soon regarding arrival in the destination country.

  2. hi sir/madam; hope you are doing well;:sir /madam my parcel Ems I’d is EE182090436PH and has been posted from lingayen (2400) on 20th November 2023 and then 24th November 2023 departed from manila export office but still not received and not updated and stuck in my status.,i am very worried about my parcel?

    • Hi there, as your international package has been in transit to Hong Kong for just over two weeks I would not stress at this stage if I were you. Standard services can take time, (especially at this time of year). It has likely arrived in Hong Kong and being held up waiting for customs clearance.

  3. Hello. My tracking number is EV042543325CN. Last update is on 27 of November and until now i dont have any update almost month later …


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