Some of the links may be affiliate links, earning us a small commission if you decide to use them, allowing us to continue creating content. Read our FTC Disclosure

Parcel Accepted by Evri Gateway – Tracking Guide

You’re expecting a package from Evri (formally Hermes) and you receive a “Parcel Accepted by Evri Gateway” tracking alert.

What does this mean exactly? What happens if the tracking gets stuck and is there anything you need to do?

Let’s take a look…

cropped SITE ICON

Summary: Parcel Accepted by Evri Gateway

This alert means that the physical mail item has entered the Evri logistics network and is now under their care. At this stage, the package has left the hands of the seller or initial carrier and is now inside the Evri delivery network.

Where is Your Package?

Parcel Accepted by Evri Gateway

When you receive the “Parcel Accepted by Evri Gateway” alert, your package will be located at one of Evri’s regional distribution centers or sorting facilities.

Evri operates a vast network of these facilities strategically positioned across various regions of the U.K., allowing for efficient sorting and routing of packages.

These facilities act as the “Gateways” through which packages enter the Evri logistics network and begin their journey toward the recipient.

Essentially, when the alert is sent, the package is still at the very beginning of its journey to the recipient.

What to Do if Tracking Gets Stuck on this Alert

frustrated man

It is very likely that you have reached this article because your tracking has ended up stuck on this alert.

It happens… and it can be very frustrating.

If you find that your Evri tracking is stuck for an extended period, here are some steps you can take.

1. Wait Patiently

relaxing cat

The first step I would recommend is to remain patient.

This is important because you will end up wasting your time if you begin making inquiries within the first sign of your tracking being stuck.

Shipping delays can occur due to a variety of reasons, and the package may still be on its way to its destination.

2. Contact Customer Support

call center staff

If you believe that the delay is excessive or if the package has been in this status for an unusually long time, the next step is to reach out to Evri’s customer support.

They can provide more information about the specific circumstances surrounding your shipment.

The Evri Online Help Centre can be reached here.

3. Check for Updates

evri tracking page

Continue to monitor the Evri tracking information regularly.

Sometimes, the tracking status may remain stagnant for a while and then suddenly update when the package reaches a significant milestone.

4. Review Shipping Details

Double-check the shipping address you provided to ensure it’s accurate. An incorrect or incomplete address can lead to delays.

5. Track Across Multiple Platforms


While Evri’s tracking portal may show limited information, try tracking your package using other tracking services such as 17Track or ParcelsApp.

If the item was bought using an online eCommerce platform, you can also try the tracking services available on that (assuming the platform has one).

This can sometimes provide more detailed insights.

Final Words

warehouse outside

The “Parcel Accepted by Evri Gateway” tracking alert marks the entry of a package into the Evri logistics network.

Sometimes there can be a delay for the item to be processed and make its way further along the network.

Depending on the level of service used (i.e. speed of delivery), it is best to exercise patience as the package makes its way through the Evri system.

Leave a Comment