You’re expecting a delivery from EMS and have received a “Departed From Export Office” tracking update.
What does this mean exactly? Where is your package when you see this alert and what should you do if your tracking becomes stuck
Let’s take a look…
Summary: Departed From Export Office
The “Departed From Export Office” tracking alert from EMS means that the shipment has left customs clearance (export office) in the origin country. The next step sees the package handed over to the linehaul operator for overseas transit toward the destination country.
Departed From Export Office – Guide
This update from EMS is a positive one to receive.
It means that the package has successfully cleared export customs in the origin country and is now on the next step in the shipment journey.
This is overseas transit.
For this EMS will hand over the item to a line-haul service (i.e the cargo ship or airplane operator) for overseas transit.
Whether you receive an update to confirm this has happened will depend on the nature of the delivery service ordered.
- Related Content: “Departed from AIRPORT of Origin” – Tracking Guide
Tracking Stuck on “Departed From Export Office”
There is a very good chance you have reached this article because your EMS tracking has been stuck on this update for several days and you are wondering what has happened.
Has your package stopped moving? Has something gone wrong with the shipment?
The answer is probably not.
It is important to understand that the next step in the shipment journey after the “Departed From Export Office” alert is overseas transit.
- Related Content: Is EMS Express Fake & How Reliable is The Tracking?
Depending on the mode of transport (international transit is normally either container ship or aircraft), this section of the shipment could take multiple days even weeks.
Essentially, if the package is not tracked as it leaves the origin country, the next alert will not be sent until the item has arrived in the destination or transit country.
While you are suspecting that it isn’t moving, it is in fact making progress.
Because of this “unknown” period of the shipment, I recommend that you wait at least 7 business days before being concerned that something has gone wrong.
- Related Content: “Shipment Departed from Airport of Origin Country” 4PX Tracking
What to do if Tracking is Stuck?
Okay, yours is an EMS shipment traveling via aircraft and you haven’t heard anything about the package for well over a week now.
If this is the case I recommend that you take one step before contacting either EMS or the sender.
This is to try your tracking number inside a universal tracking app.
- Related Content: Parcel Has Cleared Export Customs – Tracking Guide
These free-to-use online services will scan hundreds of carrier databases for details of your shipment.
If scans have taken place elsewhere, you will see the associated updates and this can help put your mind at rest that the package is actually moving.
If after doing this you reveal no new progress alerts, you can contact EMS here.
- Related Content: What Does USJFKA Mean? (USPS Tracking)
Overall, the “Departed From Export Office” is a good update to receive.
You know that your EMS package is about to leave the origin country (may even have already done so) and is on its way to the destination country.
Depending on the nature of the delivery service purchased this might still take some time, however.
It is not uncommon for several days or more to pass before a new update is sent.
- Related Content: Aramex: “Shipment Departed Origin Country in Flight to Destination”
I’m a 25 year veteran of USPS. I’m retired now, but as the editor of Mailbox Master, I can’t quite remove myself from the carrier industry just yet. 🙂