You have planned to pick up your FedEx package from Walgreens and you have received a “Tendered at FedEx OnSite” tracking update.
Only now, Walgreens is saying they don’t have your item. So where is it? What does this update mean and what should you do when you receive it?
Let’s take a look…
Summary: Tendered at FedEx OnSite
The “Tendered at FedEx OnSite” tracking update means that the FedEx driver has handed over the package to the staff at the agreed “OnSite” pick-up location. Walgreens is the most common location for this.
Tendered at FedEx OnSite – Guide
Under normal circumstances, the “Tendered at FedEx OnSite” tracking update should not present any problems.
This is the update that is triggered once the FedEx delivery driver gives custody of the item to the staff at the Onsite location.
The driver does this with the hand scanner, and as far as FedEx is concerned, the package is now available for pickup.
The real problem here occurs, (and is likely why you have reached this article in the first place), when the staff at the OnSite location, fails to scan the package as received.
In other words, very often a package can be held inside a location such as Walgreens (the most widely used FedEx onsite partner), without a tracking update being sent to confirm that it is there.
- Related Content: FedEx Tracking: “Tendered to Authorized Agent for Final Delivery”
Arrived at Walgreens for Pick-Up
After receiving the “Tendered at FedEx OnSite” update, you feel confident that your package is now at the onsite location, (we’ll use Walgreens as the example throughout).
Once you arrive, the clerk at the counter has no idea what you are talking about.
The fact is, with the missing scan, the database will not show any details of your package being inside the building.
My advice is that you ensure you have a charged phone on you, so you can show the FedEx tracking chain you have received so far.
Highlight the fact that the “Tendered at FedEx OnSite” has been sent, that the Walgreens in question was the designated pick-up location, and that they should have your mail item.
With any luck, you will be dealing with a clerk that will be happy to look in the store room or lockers for your item.
As long as there was no error on FedEx’s part, (i.e the driver really did hand over the package when the “Tendered at FedEx OnSite” alert was sent), your item will be found.
- Related Content: FedEx “Customer Has Requested Non-express Clearance” – Meaning?
Package Genuinely Not at Walgreens
If there is no sign of your package at the OnSite pickup location, you will have to contact FedEx for more information on when and where the mail item was actually handed over.
FedEx will have to make inquiries on your behalf for this (which may include contacting the driver responsible or liaising with staff at Walgreens direct).
If the package cannot be found, you will need to go through the missing mail claim process.
- Related Content: Fedex “Shipment Exception Weather Delay” – Full Guide
What Happens After the “Tendered at FedEx OnSite” Update?
As mentioned, when all goes to plan, your package will be scanned by staff at the onsite location once it has been received from the FedEx driver.
This will then send an automatic update stating that the item is ready for pick-up.
Upon receiving this, the recipient will be able to travel to the relevant pick-up point to retrieve their package.
- Related Content: FedEx No Scheduled Delivery Date Available At This Time – Meaning
Overall, the “Tendered at FedEx OnSite” update is a standard alert, triggered when the FedEx driver passes custody of the package to the staff at the OnSite location.
It is only when further scans do not take place that problems occur.
If this happens to you, you now know what to do.
I’m a 25 year veteran of USPS. I’m retired now, but as the editor of Mailbox Master, I can’t quite remove myself from the carrier industry just yet. 🙂