Tracking Lazada Orders and Packages – Complete Guide

You’re expecting an order from Lazada and you now want to know the best way to track the delivery.

Is this done via the Lazada website, or are there other ways? What exactly do the various updates mean, and ultimately how long will it all take?

Let’s take a look…

Tracking Lazada Orders and Packages

Lazada is becoming more and more popular due to being a user-friendly shopping experience.

Once you’ve placed an order on Lazada, tracking its progress is not difficult at all.

Where to Track Your Lazada Orders?

Once you’ve successfully placed your order, Lazada provides an efficient tracking system to monitor your package’s journey.

Here’s how you can access the tracking information:

Order Confirmation Email

Upon completing your purchase, Lazada will send a confirmation email to the email address associated with your account.

This email will contain essential details, including an order number and a link to track your package.

Lazada Account

Log in to your Lazada account and go to the “My Orders” section.

Locate the relevant order and click on the tracking number or “Track” button to access detailed tracking information.

Lazada App

If you prefer using the Lazada mobile app, open it and navigate to the “Me” tab.

Tap on “My Orders,” find the specific order, and select the tracking number or “Track” option to view real-time updates.

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Understanding Order Status Updates

Lazada offers several order status updates to keep you informed about your package’s progress.

Here is the common order status updates you will receive during the package journey:

1. Order Placed: This status indicates that Lazada has received your order and is processing it.
2. Packaging: Your item is being prepared for shipment, and the packaging process is underway.
3. Shipped: The package has left the Lazada warehouse and is en route to the delivery address. You will receive a tracking number at this stage.
4. Out for Delivery: The package is with the assigned courier and is out for delivery. You can expect your package to arrive shortly.
5. Delivered: The package has been successfully delivered to the specified address.

How Long Does Lazada Take to Deliver?

The delivery time for Lazada orders varies depending on several factors, including the seller’s location, the shipping method chosen, the destination of the package, and any unforeseen circumstances.

Here are some general guidelines to give you an idea of the typical delivery timeframes:

1. Local Deliveries: If you are ordering within the same city or region where the seller is located, the delivery usually takes 1 to 3 business days. This timeframe may vary based on the availability of the product and the seller’s processing time.
2. Domestic Deliveries: For orders shipped within the same country but to a different city or region, the delivery time can range from 3 to 10 business days. Again, this depends on factors such as the distance between the seller and the delivery location, the courier service used, and any possible delays.
3. International Deliveries: If you are placing an order from a different country, the delivery time can be longer due to customs clearance, international shipping, and other logistical considerations. International deliveries typically take 7 to 20 business days.

It’s important to note that these are general estimates, and actual delivery times may vary based on the specific circumstances of each order.

Lazada provides an estimated delivery timeframe during the checkout process, which can give you a better idea of when to expect your package.

That being said, if you are in a rush for your item, Lazada also has an express service.

We’ll take a look at that now…

Lazada Express Delivery Option

Lazada offers Express Delivery for same-day and next-day deliveries, depending on the time the order is placed.

Same-day delivery is available for orders made before 1 PM, while next-day delivery applies to orders made after 1 PM.

Express Delivery is specifically available for products that are sold and fulfilled by Lazada and meet certain criteria.

The products should weigh less than or equal to 3kg and have maximum dimensions of 25cm x 25cm x 25cm.

Express Delivery is currently available in specific areas, including Greater Metro Manila (Makati, Taguig, Paranaque, Pasay, Las Pinas, Muntinlupa, Quezon City, Caloocan, Marikina, Mandaluyong, Pasig, San Juan), Laguna (Binan, Cabuyao, Calamba, San Pedro, Santa Rosa, Los Banos), Cavite (Carmona, Alfonso, Amadeo, Bacoor, Dasmarinas, Gen. Trias, Imus, Indang, Mendez, Silang, Tagaytay), Cebu City, Mandaue City, Lapu–Lapu City, and Davao City.

The cost of Express Delivery starts at Php 96 and can vary depending on the weight and size of the item being shipped.

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Carrier Services that Lazada Works With

Lazada Philippines works with various courier partners to ensure efficient and reliable deliveries to customers across the country.

Here are some of the prominent courier services that Lazada commonly collaborates with for deliveries in the Philippines:

1. Lazada Express (LEX): Lazada’s own logistics arm, Lazada Express, is one of the primary courier services used for deliveries within the Philippines. LEX provides end-to-end logistics solutions and offers tracking capabilities through the Lazada website or app.
2. LBC Express: LBC Express is a leading courier and logistics company in the Philippines. They have a vast network of branches and provide domestic and international shipping services, making them a preferred choice for Lazada deliveries.
3. 2GO: 2GO is another well-known courier company in the Philippines. They offer a range of services, including door-to-door deliveries and cargo shipping. Lazada often partners with 2GO for their efficient and reliable delivery services.
4. Ninja Van: Ninja Van is a regional courier service provider that operates in several Southeast Asian countries, including the Philippines. They focus on last-mile delivery and offer tracking options to keep customers updated on their package’s progress.
5. J&T Express: J&T Express is a courier company that provides domestic and international shipping services. They have a growing presence in the Philippines and are known for their timely and efficient deliveries.

It’s important to note that Lazada may collaborate with other courier partners as well, depending on factors such as availability, location, and customer demand.

The specific courier for your order will be communicated to you during the checkout process, and you can track your package using the provided tracking number through the Lazada website or app.

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Dealing with Potential Delivery Delays

While Lazada strives to provide prompt and efficient delivery services, unforeseen circumstances may occasionally lead to delays.

Here’s what you can do if your Lazada package is delayed:

Check Tracking Information

Start by reviewing the tracking information available through the Lazada website or app.

Look for any updates regarding delays or issues with the delivery.

Contact Customer Support

If you need further assistance or have concerns about your delayed package, reach out to Lazada’s customer support.

You can typically find their contact information on the website or app. Explain the situation and provide your order details for quicker resolution.

Patience and Understanding

It’s important to remember that delays can occur due to various factors, such as logistical challenges or external circumstances beyond Lazada’s control.

Exercise patience and understanding while waiting for your package to arrive.

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