You are expecting a package and have received a “Shipment Information Uploaded to Deutsche Post” tracking update.
What does this mean, and is there anything you need to do?
Let’s take a look…
Summary: Shipment Information Uploaded to Deutsche Post
This update means that the sender has made an order with Deutsche Post and that the “Shipment Information” has been received by the carrier. When the alert is triggered, a tracking number has been assigned to the shipment, however, the physical package is still with the sender.
Shipment Information Uploaded to Deutsche Post – Guide
Once a sender has made a shipment order with Deutsche Post this alert will be triggered.
It means that a tracking number has been assigned to the package and DP will have knowledge of the shipment (weight, intended destination, etc) within its database.
However, it is important to understand that the package is still with the sender when the alert is sent.
Deutsche Post only knows about the shipment, it doesn’t have the physical package inside its delivery network at this stage.
Until the sender hands it over to a DP driver, or drops it off at a service point or drop box, this alert will be the most recent one you see.
- Related Content: “Item Received at Deutsche Post Mailterminal” – Tracking Guide
What Happens if Tracking is Stuck on This Update?
It is highly likely you are checking the meaning of this update because your tracking is stuck.
So what should you do?
Firstly, it is a good idea to understand why this tracking alert is not updating to show progress.
Delay in Sender Handing Package to Deutsche Post
This is the most common reason for your Deutsche Post tracking not updating.
Quite simply, the sender has yet to hand over the shipment to the carrier.
Whether it’s due to dragging their feet on packing up the item for dispatch, or stock/staffing delays, (in an eCommerce situation)… if there is a problem in getting the item to Deutsche Post you will not receive any new updates.
The package isn’t moving after all.
- Related Content: DHL “Shipment Information Received” Status Alert – Meaning
Delay in Deutsche Post Collecting & Scanning the Package
Another reason stems from issues with DP rather than that of the sender.
If Deutsche Post is delayed in picking up the package, or they have failed to scan it upon pick-up, you will see the “Shipment Information Uploaded to Deutsche Post” alert for longer than normal.
In fact, if the pickup scan is missed, you will not see a new update until the package has arrived at the first DP sorting facility and is scanned there.
Depending on the distances involved and the volume of packages being processed at the facility, this could amount to several days of waiting until you receive a new alert.
How Long Before Should You Be Concerned?
In light of the above, I recommend that you wait between 3 – 5 business days before you begin to grow concerned about the progress of your package.
It can understandably take a day or two for the sender to dispatch the package after making the shipment order.
It can also take time for the item to enter the Deutsche Post delivery network and reach far enough to receive its first physical scan.
Allowing sufficient time for this will mean you can avoid annoying customer service wait times, (and essentially being told to wait longer for an update).
- Related Content: Processed at Deutsche Post Mailterminal – Tracking Guide
What to Do if Your Tracking Really is Stuck?
Of course, there will come a time when your package really does seem to be stuck. No new updates are coming your way.
If this is the case, your first step should be to contact the sender to ensure that the package has been dispatched to Deutsche Post
If the answer is no, you have reason to be annoyed and can find out why the sender is taking so long.
If the answer is yes, the sender should actually be concerned enough to contact Deutsche Post.
They are the ones that made the shipment order after all, and carriers generally prefer to deal with the initial customer; especially in the early stages of delivery.
If the sender is less than helpful, you will have no choice but to contact Deutsche Post yourself.
- Related Content: An Additional Inspection of the Shipment is Taking Place