You are expecting a package and have received an “Item Received at Deutsche Post Mailterminal” tracking update.
What does this mean exactly, and is there anything you need to do?
Let’s take a look…
Summary: Item Received at Deutsche Post Mailterminal
The “Item Received at Deutsche Post Mailterminal” status update means that the parcel has arrived at a sorting facility belonging to Deutsche Post. The next step will be processing (i.e. package sorting) and dispatch to the next step in the delivery network.
Item Received at Deutsche Post Mailterminal – Guide
This is a common update sent by Deutsche Post that means that the shipment has reached a sorting facility.
This could be a facility close to the origin, (and would therefore be the first time the package has been scanned into a sorting center), or a mailterminal closer to the destination address, meaning the parcel is nearing the end of its journey,
The next update that you will likely see after this one is “Processed at Deutsche Post Mailterminal” which means that the physical package has been sorted and assigned a mode of transport (truck or aircraft) for the next leg of the shipment journey.
(Note: The “Processed” alert is not provided with all Deutsche Post shipments.)
After this, the mail item will be loaded onto a vehicle for transit.
When this vehicle leaves the facility, a “Departed Deutsche Post Mailterminal” update will be triggered.
The package will now be in transit.
Tracking Stuck on “Item Received at Deutsche Post Mailterminal”
There is a very good chance you have reached this article because your Deutsche Post tracking is stuck on this update.
You want to know what is going on and if there is anything you can do about it.
Firstly, there are a number of reasons your package might be stuck inside a mailterminal for longer than what seems reasonable.
Any logistical issue that can prevent your parcel from being sorted or dispatched can lead to this.
- High package volumes inside the mail terminal causing a scanning delay
- Technical issues causing delays and a backlog of items waiting to be processed
- Staffing issues (prevalent during covid) causing delays
- Item looping through or misplaced inside the warehouse
- Lack of available transport (trucks/aircraft depending on the shipment) delaying dispatch out of the terminal
- Bad weather affecting the dispatch of items from the mailterminal
If it can disrupt the normal processing of a package, then your item may well be impacted.
- Related Content: Shipment Information Uploaded to Deutsche Post – Guide
What to do if Your Tracking is Stuck
If yours is a standard service shipment, I recommend that you keep an eye on the estimated delivery time and make inquiries with Deutsche Post if this window is about to close.
This gives you a guideline on how long you expect the delivery to take.
Clearly, if an expedited overnight or two-day delivery has been ordered and the tracking is stuck for a day or two, the delivery date could pass.
You have every right to contact customer services within a very short space of time if you do not receive new updates indicating that the shipment is moving.
In most cases, the “Item Received at Deutsche Post Mailterminal” tracking update shows that the item is moving through the delivery network as it should.
However, if several days pass with no new updates you should contact Deutsche Post to find out why.
I’m a 25 year veteran of USPS. I’m retired now, but as the editor of Mailbox Master, I can’t quite remove myself from the carrier industry just yet. 🙂