You’re expecting a package from Yodel and you have received an update that states that an attempted delivery was made.
Only thing is, you’ve been in all day waiting to receive the item. And no note has been left.
Is Yodel lying about delivery?
Or maybe Yodel has stated that delivery was successful and you haven’t received a thing. What’s going on? Is Yodel tracking reliable?
Let’s take a look…
Guide: Is Yodel Lying About Delivery?
Yodel’s reputation in the U.K. could be better. It is a widely used carrier and customer complaints are easy to find online.
A major issue that seems to arise often is the reliability of the tracking and the drivers responsible for delivery.
This manifests itself in two frustrating problems, which actually lead to customers thinking that Yodel is lying about delivery.
The first is drivers stating that they attempted delivery when in truth they did not arrive at the destination address. The second is saying that the package was delivered when it is nowhere to be seen.
We’ll now look at each, in turn, to see how feasible it is that the Yodel driver outright lied.
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Is Yodel Lying About Delivery Attempted Delivery?
If the Yodel tracking states that an attempted delivery was made and a delivery note can be found, this is proof that the driver was at the address and did attempt delivery.
The recipient wasn’t there to collect and the driver could not find a safe place.
When no note is left, customers shouldn’t jump straight to the conclusion that the driver lied about the attempted delivery.
It could be that the package was left with a neighbor, or maybe the note was left with someone else in the household.
Essentially, the recipients should make the relevant checks; talk to family members and neighbors to ensure that a note or package was not received by someone else.
For reference, if you do find a note (called a Yodel Calling Card), a green one means you should call or text the Yodel driver to discuss another attempt at delivery.
An orange calling card means you need to make arrangements using the Yodel tracking page.
Finally, if no card is found, Yodel should attempt to make the delivery again the next business day.
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Is Yodel Lying About Delivery (And the driver has it)?
A more sinister complaint that a small minority of customers have accused Yodel of is stating delivery was successfully made when in fact it was not.
Here, in its extreme, it is implied that the driver fakes the signature and then keeps the package for themselves. Theft basically.
In one online post, the customer suggests this has happened, that the driver was interviewed and that Yodel insists everything was above board.
Does Yodel lie about delivery in this context? It is hard to say unless it happens to you.
If you suspect that this has happened, you should first explore all other possible avenues before making any accusations. i.e, check that the item wasn’t left with a neighbor or other household member.
You should also contact Yodel or if possible speak to the driver, to see if the item was left outside the premises and is lost or stolen.
In any case, if you do suspect foul play by the driver, they will need to be contacted (either via official channels through Yodel or direct if you do happen to have the contact details), so more information about the circumstances of the delivery can be provided.
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Essentially, a driver lying about an attempted delivery is not uncommon.
If they didn’t make it to the address in time throughout the working day or wanted to finish early, stating that they reached the address when they didn’t is more of a white lie than an all-out crime.
I am not condoning it, as it’s clearly frustrating. However, it obviously happens.
A driver stating that the delivery was successful, forging a signature, and keeping the package is far-fetched. I don’t believe many drivers would risk potential arrest and be sacked by pulling this stunt.
Some customers believe it happens, but it seems highly unlikely.
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I’m a 25 year veteran of USPS. I’m retired now, but as the editor of Mailbox Master, I can’t quite remove myself from the carrier industry just yet. 🙂