You’re expecting a package the tracking states “FedEx No Scheduled Delivery Date Available At This Time”.
What does this mean exactly? When will your package arrive when you receive this update and is there anything you need to do?
Let’s take a look…
Summary: FedEx No Scheduled Delivery Date Available At This Time
The “FedEx No Scheduled Delivery Date Available At This Time” status alert is triggered when FedEx doesn’t have enough information on the progress of the shipment to create a specific delivery date. This can occur early in the consignment journey before it has had enough time to pass through the delivery infrastructure.
It can also occur if there has been a shipment delay and the in place of an updated delivery date, the customer is sent the “FedEx No Scheduled Delivery Date Available At This Time” alert.
FedEx No Scheduled Delivery Date Available At This Time – Guide
Receiving the “FedEx No Scheduled Delivery Date Available At This Time” can be frustrating as it makes it difficult to determine when your package is arriving and in the case of signature required items, when you need to make arrangements for the delivery.
In any case, it is worth understanding why the alert occurs and how to mitigate this frustration.
The update normally accompanies a “FedEx Scheduled Delivery Pending” status, which essentially means that the delivery date cannot be provided.
As mentioned in the summary, where a consignment is only at the beginning of its journey there is not always enough information for FedEx to accurately state a delivery window.
This will trigger the “FedEx No Scheduled Delivery Date Available At This Time” update.
That being said, knowing the shipment service used will help you to predict a potential delivery date.
For example, a FedEx Home Delivery should only take between one and three days, with deliveries taking place on weekends too.
FedEx Ground will take longer, with windows being up to 5 days away from the original shipping date.
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What to do When you Receive a “FedEx No Scheduled Delivery Date Available At This Time” Update?
When you first receive this update the best step you can take is to wait.
Very often FedEx will simply update the tracking once the system has more information available to it.
For example, the package will soon be scanned at a facility as it makes its way toward you.
The location of the facility, the time of the scan, and how quickly the item can be allocated to a truck will normally provide the system with enough information to state a potential delivery window.
Essentially, as the package continues its journey, the status alert will update with new, more detailed information.
My Package is Stuck on “FedEx No Scheduled Delivery Date Available At This Time”
The situation can be different if your tracking remains stuck on this update for multiple days.
Especially where expedited FedEx delivery services have been used and detailed tracking with faster shipping times is expected.
If several days have passed with no further updates and you know that in line with the purchased service option you should be expecting your package, you have grounds for contacting FedEx directly.
Call the customer services number or use the online form to enquire about the potential delay.
(Admittedly, due to the limited information of the “FedEx No Scheduled Delivery Date Available At This Time” update, it can be hard to know if the item is in fact delayed).
Citing the tracking number and address details should aid the representative in determining where your package is and what the delay might be.
The same applies to FedEx shipping options that take longer to deliver.
The only difference is that you will need to wait for more days to pass before you will get a reasonable response from FedEx.
If you call to complain about a standard international shipment that is stuck on the “FedEx No Scheduled Delivery Date Available At This Time” update for two days and they will just tell you to wait for further updates.
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Reasons for Delays
Covid 19 pandemic
Although the true impact of the Covid pandemic is behind us now, it is worth mentioning the effect it had on logistics services such as FedEx.
With so many sections of the delivery supply chain affected, it was often very difficult for FedEx (and other carriers) to accurately predict when and sometimes even how a package might arrive at its delivery destination.
In other words, across the industry, delivery speeds and tracking accuracy were adversely impacted.
Add all of that to the fact that demand was higher during the pandemic, (more people ordering online for example), combined with staffing shortages within the FedEx facilities and you can see why the “FedEx No Scheduled Delivery Date Available At This Time” update was triggered more frequently.
General Logistical issues
However, logistical services can no longer cite the pandemic as a reason for delays and tracking errors.
The more likely reason for a package being stuck on the “FedEx No Scheduled Delivery Date Available At This Time” update after the shipment has entered the FedEx delivery infrastructure, is a delay for general logistical reasons.
This umbrella term can include traffic problems, weather conditions, vehicle malfunction, technical issues within the facility, and increased seasonal volumes.
If one was to look behind the scenes in a FedEx facility to appreciate the huge amount of packages flowing through the system it is a small wonder such a high percentage is delivered on time.
When logistical problems occur, the knock-on effect can be large in terms of how items are scanned and therefore the accuracy of the tracking alerts you receive.
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What to do if the Package isn’t Delivered?
If your item has been stuck on the “FedEx No Scheduled Delivery Date Available At This Time” update for an inordinate length of time that leads you to suspect the package has gone missing, you will need to call FedEx.
You will be able to explain the situation and begin an enquiry process.
If after FedEx has looked into the situation and the package cannot be located you will need to begin a missing package claim. Head to this page for more on that.
You will need as much information about the shipment as possible as well as supporting documents.
Once the claim has been sent, it will take up to two weeks for you to receive a formal reply with details of the next steps.
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Final Words
More often than not, the “FedEx No Scheduled Delivery Date Available At This Time” update is not a major issue.
FedEx tracking will occasionally fall behind and need more information before it can provide you with an accurate delivery date.
Simply waiting a day or two for the system to generate a delivery date is all you need to do.
However, in situations where the tracking doesn’t update for several days, you will need to contact FedEx for details on the delay.
I’m a 25 year veteran of USPS. I’m retired now, but as the editor of Mailbox Master, I can’t quite remove myself from the carrier industry just yet. 🙂
